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Elements and Performance Criteria

1. Monitor and direct work practices within functional area
   • Ensure that personnel follow all relevant procedures, regulations and standards
2. Confirm that all technical work is performed in accordance with relevant standards, standard operating procedures (SOPs) and schedules
3. Ensure that analytical results/data are checked, collated and distributed in accordance with workplace requirements
4. Monitor testing and sampling procedures for quality control in accordance with workplace requirements
5. Identify and resolve complex problems by using agreed problem-solving strategies and act to prevent their recurrence
6. Manage personnel within work area
   • Develop and coordinate rosters to balance job requirements, laboratory efficiency and skill development opportunities
7. Empower work groups/teams in dealing with technical and workflow problems and suggesting improvements
8. Provide coaching and mentoring to support personnel who have difficulties with meeting targets for performance and/or resource usage
9. Establish and maintain effective communication with all personnel and clients to ensure smooth and efficient operations
10. Establish resource requirements, operating plans and budget
    • Collect and analyse available resource information in consultation with appropriate personnel
11. Prepare operational plans which make the best use of available resources, taking into account client needs and workplace plans
12. Identify and analyse possible variances due to external/internal factors and prepare contingency plans
13. Collect and analyse information to develop/revise an operating budget for the work/functional area
14. Procure resources to achieve operational plans
    • Analyse resource requirements and sources of supply in terms of suitability, cost, quality and availability
15. Select and purchase new materials and equipment in accordance with workplace procedures
16. Coordinate stocktaking of materials and equipment to ensure maintenance of stock at prescribed levels
17. Ensure that personnel are competent to perform required tasks and organise training as required
18. Arrange for the recruitment and induction of personnel as appropriate
19. Monitor and optimise operational performance and resource usage
    • Monitor the relationship between budget and actual performance to foresee problems
20. Analyse variations in budget performance and either report or rectify abnormal/sub-optimal performance
21. Negotiate with designated personnel and seek approval for variations to operational plans as required
22. Assess utilisation of plant, equipment and consumables and compare with planned usage
23. Rectify sub-optimal utilisation of plant, equipment and consumables
24. Program and arrange for maintenance of plant and equipment in accordance with workplace maintenance schedules
25. Maintain systems, procedures and records associated with resource usage in accordance with workplace requirements